WORKSHOP
Title: International Workshop on Innovating Service Systems (ISS2010)
November 18-19, 2010
Venue: Campus Innovation Center, Tokyo [google map]
3-3-6 Shibaura, Minato-ku, Tokyo, Japan
SPONSORED
financially by
The Japanese Society of Artificial Intelligence (JSAI), etc.
http://www.ai-gakkai.or.jp/jsai-isai/2010/
and technically by
Department of Systems Innovation, School of Engineering, The University of Tokyo
http://www.sys.t.u-tokyo.ac.jp/
SCOPE
Service science has been raised, and coming to be established
as a research domain all over the world. This workshop in Tokyo is
motivated by the systems-design dimension of the service science. We
aim to share and discuss a progressive vision to develop methods for
innovating systems of service resources where novel values are created
and supplied sustainably.
A "service system" here is an artificially organized or self-organized
active integration of the following resources:
- (1) Participants, i.e., humans including providers and consumers of
services, where a provider of a service may turn into a consumer in
other contexts
- (2) Money, or other forms of exchangable entities representing value,
and their active flows
- (3) Supply chains i.e., the chain from creators of service resources
(products, information, food, etc) to consumers of services, and
- (4) Tools (computers, robots, sensing devices, etc) aiding the
activities of (1), (2), and (3).
-
Example 1: A university is a service system because:
- (1) The faculty is a provider of knowledge as well as a user of
tools for education and research, and a student is a provider of
energetic air of youth as well as the consumer of knowledge
- (2) Text books and other educational resources may be purchased for coupons
- (3) The school bureau manage official procedures for education such as
syllabus and report cards, forming a part of the supply chain of
information, and
- (4) computers connected to the Internet and local networks, classrooms with
integrated data projectors, etc, work as tools for aiding the
activities for research and education.
-
Example 2: A hospital is involved in a medical service system:
-
(1) A doctor is a user of instruments for surgical operations and
intermediate supplier of medicine as well as a provider of treatment
and knowledge, and a patient is a provider of symptomatic information
as well as the consumer of treatment and medicine.
- (2) In some regions they use local coupons as well as money for
medical treatments.
- (3) Drug factories, dispensaries, pharmacies, and a doctor form the
supply chain of medicine invented by chemists who are the original
supplier of the medical effect, to the patients who are the final
consumers. Medical information systems are prevailing, where patients
and doctors can share evidences for treatments
- (4) Machines for inspection are developed and connected to the
information systems via humans and data transmission network, for
aiding doctors' decisions of treatment.
In this workshop, we discuss methods for designing and realizing
service systems, or any part of a service system taking account of its
position in the overall system. By this, we aim to respond to the
social demand to design an environment for value-creative and dynamic
interactions among participants via resources in the market, rather
than passing existing products and services from providers to
customers for predetermined prices.
TOPICS
-
Our topics shall include the following, not restricted to:
- - Analysis and simulations of latent dynamics ruling the behaviors of
consumers and providers
- - Applications of educational technologies
- - Opportunity creations and risk management in business, education, medical treatment, etc.
- - Data processing/visualization for aiding providers' and consumers'
decision making
- - Integrated e-learning
- - Innovation in school curriculums and teaching materials
- - Information media for supporting communications, actions, and satisfactions,
- - Improvements and Innovations in administration
- - Methods for realizing a company, a marketplace, and a society where
satisfactory services are supplied sustainably
- - Realization of sustainable natural/social environments as a service for the posterity
- - The design of supply chains of service resources, i.e., money,
humans, information, products, art, etc.
- - Tools for creating, realizing, and activating service systems
- - Tools for aiding provider's communication with consumers for
co-creating satisfactory services
RELEVANT SCIENTIFIC AREA
We expect submissions by researchers from
areas including systems design & science, social systems, human
modeling, communication analysis, marketing science, data
mining/visualization, creativity support, education engineering etc,
but also desire to find
submissions which are new to these areas. Business people engaged in
practical services are highly welcome both as speakers and as audience
- our sciences come from the real life of human being.
Deadline > July 14 (Wed), 2010
Aug 27 (Fri), 2010 extended
Paper length > Less than 10 pages of Springer's format See
http://www.springer.com/computer/lncs?SGWID=0-164-6-793341-0
Submit by > sending your PDF to the addresses below
ALL CONTACTS ARE INVITED TO
Subject: ISS2010
To: Yukio Ohsawa, ohsawa@sys.t.u-tokyo.ac.jp
Cc: Katsutoshi Yada, yada@kansai-u.ac.jp
THE PROGRAM COMMITTEE INCLUDES:
- Abraham, Ajith
-
Center of Excellence for Quantifiable Quality of Service,
Norwegian University of Science and Technology, Norway
- Eris, Ozgur
-
Design and Mechanical Engineering,
Franklin W. Olin College Of Engineering, USA
- Hong, Chao-Fu
-
Department of Information Management
Aletheia University, Taiwan
- Nishihara, Yoko (Local Arrangement Chair)
-
Department of Systems Innovation
School of Engineering, The University of Tokyo
- Ohsawa, Yukio (Program Chair)
-
Department of Systems Innovation
School of Engineering, The University of Tokyo
ohsawa@sys.t.u-tokyo.ac.jp
- Slezak, Dominik
-
Infobright Inc., Canada
- Tang, Xijin
-
Institute of Systems Science
Chinese Academy of Sciences, China
- Llora, Xavier
-
Illinois Genetic Algorithms Lab,
The University of Illinois, USA
- Yada, Katsutoshi (Program Co-chair)
-
Project leader on Data mining and Service science for Innovation
Faculty of Commerce, Kansai University
yada@kansai-u.ac.jp
HOTEL ACCOMMODATION
We recommend hotels in the below. The hotels are near from the conference venue.
REGISTRATION INFORMATION
Please see
the registration information of JSAI International Symposia on AI.