Title: International Workshop on Innovating Service Systems (ISS2010)
November 18-19, 2010
Venue: Campus Innovation Center, Tokyo [google map]
3-3-6 Shibaura, Minato-ku, Tokyo, Japan


financially by
The Japanese Society of Artificial Intelligence (JSAI), etc.

and technically by
Department of Systems Innovation, School of Engineering, The University of Tokyo


Service science has been raised, and coming to be established as a research domain all over the world. This workshop in Tokyo is motivated by the systems-design dimension of the service science. We aim to share and discuss a progressive vision to develop methods for innovating systems of service resources where novel values are created and supplied sustainably.

A "service system" here is an artificially organized or self-organized active integration of the following resources:

(1) Participants, i.e., humans including providers and consumers of services, where a provider of a service may turn into a consumer in other contexts
(2) Money, or other forms of exchangable entities representing value, and their active flows
(3) Supply chains i.e., the chain from creators of service resources (products, information, food, etc) to consumers of services, and
(4) Tools (computers, robots, sensing devices, etc) aiding the activities of (1), (2), and (3).
Example 1: A university is a service system because:
(1) The faculty is a provider of knowledge as well as a user of tools for education and research, and a student is a provider of energetic air of youth as well as the consumer of knowledge
(2) Text books and other educational resources may be purchased for coupons
(3) The school bureau manage official procedures for education such as syllabus and report cards, forming a part of the supply chain of information, and
(4) computers connected to the Internet and local networks, classrooms with integrated data projectors, etc, work as tools for aiding the activities for research and education.
Example 2: A hospital is involved in a medical service system:
(1) A doctor is a user of instruments for surgical operations and intermediate supplier of medicine as well as a provider of treatment and knowledge, and a patient is a provider of symptomatic information as well as the consumer of treatment and medicine.
(2) In some regions they use local coupons as well as money for medical treatments.
(3) Drug factories, dispensaries, pharmacies, and a doctor form the supply chain of medicine invented by chemists who are the original supplier of the medical effect, to the patients who are the final consumers. Medical information systems are prevailing, where patients and doctors can share evidences for treatments
(4) Machines for inspection are developed and connected to the information systems via humans and data transmission network, for aiding doctors' decisions of treatment.

In this workshop, we discuss methods for designing and realizing service systems, or any part of a service system taking account of its position in the overall system. By this, we aim to respond to the social demand to design an environment for value-creative and dynamic interactions among participants via resources in the market, rather than passing existing products and services from providers to customers for predetermined prices.


Our topics shall include the following, not restricted to:
- Analysis and simulations of latent dynamics ruling the behaviors of consumers and providers
- Applications of educational technologies
- Opportunity creations and risk management in business, education, medical treatment, etc.
- Data processing/visualization for aiding providers' and consumers' decision making
- Integrated e-learning
- Innovation in school curriculums and teaching materials
- Information media for supporting communications, actions, and satisfactions,
- Improvements and Innovations in administration
- Methods for realizing a company, a marketplace, and a society where satisfactory services are supplied sustainably
- Realization of sustainable natural/social environments as a service for the posterity
- The design of supply chains of service resources, i.e., money, humans, information, products, art, etc.
- Tools for creating, realizing, and activating service systems
- Tools for aiding provider's communication with consumers for co-creating satisfactory services


We expect submissions by researchers from areas including systems design & science, social systems, human modeling, communication analysis, marketing science, data mining/visualization, creativity support, education engineering etc, but also desire to find submissions which are new to these areas. Business people engaged in practical services are highly welcome both as speakers and as audience - our sciences come from the real life of human being.

SUBMISSION: CLOSED, go to the program

Deadline > July 14 (Wed), 2010 Aug 27 (Fri), 2010 extended
Paper length > Less than 10 pages of Springer's format See
Submit by > sending your PDF to the addresses below


Subject: ISS2010
To: Yukio Ohsawa,
Cc: Katsutoshi Yada,


Abraham, Ajith
Center of Excellence for Quantifiable Quality of Service,
Norwegian University of Science and Technology, Norway
Eris, Ozgur
Design and Mechanical Engineering,
Franklin W. Olin College Of Engineering, USA
Hong, Chao-Fu
Department of Information Management
Aletheia University, Taiwan
Nishihara, Yoko (Local Arrangement Chair)
Department of Systems Innovation
School of Engineering, The University of Tokyo
Ohsawa, Yukio (Program Chair)
Department of Systems Innovation
School of Engineering, The University of Tokyo
Slezak, Dominik
Infobright Inc., Canada
Tang, Xijin
Institute of Systems Science
Chinese Academy of Sciences, China
Llora, Xavier
Illinois Genetic Algorithms Lab, The University of Illinois, USA
Yada, Katsutoshi (Program Co-chair)
Project leader on Data mining and Service science for Innovation
Faculty of Commerce, Kansai University


We recommend hotels in the below. The hotels are near from the conference venue.


Please see the registration information of JSAI International Symposia on AI.